Communicating with Confidence

There’s no shortage of ways to communicate quickly in the Digital Age. But what happens face-to-face when you need to find the right words and communicate them in the right way?

Who Should Attend

Early career professionals or anyone interested in enhancing their fundamental verbal communication skills, including coordinators, specialists, analysts, consultants, associate managers, project managers, and leadership-track administrative professionals.

Let’s face it: There’s no substitute for in-person, one-on-one communication, and having the skills to master such interactions is crucial for both business and personal success. This unique 2-day course is designed to give you a strong foundation in essential communication skills and competencies. 

Through practice sessions and role-plays, you’ll be on your way to developing the confidence and communication know-how you need to establish yourself in the business world—and keep moving ahead throughout your career.

Assessing Your Communication Skills

• Understanding the skills you already possess
• Assessing your effectiveness and identifying improvement areas

Developing Your Listening Competencies

• Defining the competencies of effective listening
• Identifying the different components of the information you’re hearing
• How to take a more active role when listening
• Increasing comprehension through mental openness and feedback

Increasing Cognitive Skills to Promote Comprehension

• Discerning, analyzing and evaluating
• Visual aspects of verbal communication
• Relating information productively to your own experiences
• Creating mental cross-references between old and new information
• Framing statements and discussions

Roadmap for Clearer Communication

• Understanding effective body language and appropriate word choice
• Finding mutual connections or similarities to enhance communication
• Controlling emotions and establishing the right tone of voice
• Storytelling with imagery, passion and evocative language
• Creating a personal action plan