Customer Service Excellence:How to Win & Keep Customers
- All levels
- 21 and older
- $2,295
- 1601 Broadway, New York, NY
- 15 hours over 2 sessions
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Customer service excellence will give you the competitive advantage you need to survive in a tough and increasingly uncertain business climate. In today’s customer-oriented business environment, "people skills" are critical for personal and organizational success.
How you handle your customers can directly affect your individual goals as well as your team’s and company’s performance. This training seminar on providing good customer service gives you the skills you need to communicate professionalism, gain respect, enhance customer relationships and secure an overall competitive advantage through customer service excellence.
Who Should Attend:
Customer service representatives, technical and support personnel, field service representatives, account managers, credit and billing specialists, small business owners—as well as managers who want customer service training in order to reinforce their skills and train their staffs.
How you will benefit:
What you will cover:
Course Outline:
Learning Objectives
The Power of Customer Service Excellence
Creating a Culture of Credibility with Internal Customer Service
Building Credibility By Managing Customer Expectations
Managing Conflict with Professionalism Under Pressure
Effective Communication Styles for Customer Satisfaction
Effective Communication with Personalized Listening Skills
Customer Communication Channels and the Power of Words
Strategies for Dealing with Challenging Customers
For Classroom, Live Online, Express Skills Courses and Webinar programs, you may transfer to a future session, send someone to take your place, or cancel for a 5% fee up to 23 days prior to your program.
If you provide AMA with less than 23 days’ notice, or fail to attend, you will be liable for the entire program fee.
Programs included in AMA On Demand offerings are not eligible for substitution, transfer, cancellation, return, or refund. We appreciate that this is an important investment for you and your company and would like to accommodate your needs the best we can.
Please email us at [email protected]
In any event where a customer wants to cancel their enrollment and is eligible for a full refund, a 5% processing fee will be deducted from the refund amount.
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The American Management Association, International (AMA) is the global leader in talent development. Founded in 1923, AMA supports the goals of individuals and organizations through a complete range of educational products and services, including instructor-led classroom and virtual seminars, webinars,...
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American Management Association
Midtown, Manhattan
1601 Broadway 6th Floor
Btwn W 48th & W 49th Streets
New York, New York 10019 Midtown, Manhattan
1601 Broadway 6th Floor
Btwn W 48th & W 49th Streets
New York, New York 10019
Entrance on 48th St
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