This course gives you practical strategies to sharpen your writing from first idea to final draft. You'll start by revisiting the core elements of effective writing, including knowing your audience, organizing your thoughts, and building strong sentences, then move into the wide variety of writing situations you'll encounter in a professional setting.
From there, you'll learn to write clear, effective emails and digital communications, navigate different types of office correspondence like announcements and requests, and handle the nuances of delivering bad news. You'll wrap up by tackling formal documents, including polished business letters and compelling proposals.
What You Will Learn
- Know your audience and tailor your writing to their needs
- Organize your thoughts for clear, logical communication
- Write strong, confident sentences that get your point across
- Explore the full range of business writing types you'll encounter in a professional setting
Course Outline
Writing Effective Business Communication
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Write Strong Sentences
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Organize Your Content
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Analyze Your Audience
Writing Email and Other Electronic Communication
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Write an Email
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Write Instant Messages and Text Messages
Writing Common Business Documents
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Write an Internal Announcement
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Write a Routine Request
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Write a Response to Routine Requests
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Write a Complaint
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Write a Positive Response to Customer Complaints
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Write Bad-News Messages
Writing a Business Letter
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Write a Business Letter
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Write a Thank-You Letter
Writing Business Proposals
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Persuade Your Audience
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Write an Executive Summary
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Use Visuals
This course is available for 30 days. You can choose when to start your access period. Once you activate, you will have 30 days to complete it (access the course materials, quizzes, projects and videos). You may request one extension of seven (7) days. Other extension requests will be evaluated on a case-by-case basis. Videos are not downloadable.
