Administering Collaboration Environments (CLACE)

Administering Collaboration Environments (CLACE) is an instructor-led course presented by Skyline-ATS to system administrators and customers involved with the Cisco Unified Communications Manager and Cisco Unity Connection product's day-to-day operation.

CLACE is a lab-intensive course. The primary focus is learning by performing the configuration tasks. The amount of theory is limited to allow more time for discovery exercises.

This course introduces you to the CUCM system, the necessary procedures for administering IP Phones and Users, understanding the Dial Plan, and implementing Features. The course also covers Jabber administration and Cisco Unity Connection administration features, options, and configuration settings.

In addition to instructor-led lectures and discussions, you will configure CUCM and Cisco IP Phones in the lab, either in a live classroom or WebEx remote classroom environment.

While the CUCM and CUC software used in the class is version 12.5.1, the course material applies to versions 8.x, 9.x, 10.x, 11.x, or 12.x of the applications. The concepts and the lab tasks are the same for most of the software versions.

Note: The courseware (e-kit) for this course is being provided in a digital format. The course content is accessed using a standard web browser. You must have an active internet connection. The courseware can also be saved to your local device using a Cisco-provided eReader application.

The lab guide for CLACE is provided to the student as a pdf via the Skyline ATS Student Portal.

OBJECTIVES:

Upon completing this course, the learner can meet these overall objectives:

• Demonstrate an overall understanding of the Cisco Unified Communications Manager (CUCM) system and its environment
• Configure CUCM to support IP Phones
• Configure Cisco Unified Communications Manager and IM&Presence to support Cisco Jabber soft client.
• Configure CUCM to route calls to internal and PSTN destinations
• Configure User accounts and multi-level administration
• Demonstrate the use of Self Care Portal functionality
• Configure user features, including Hunt Groups, Call Pickup, and Call Park.
• Define the capabilities of and demonstrate the Bulk Administration Tool
• Define the SMART Licensing model for Cisco Unified Communications
• Demonstrate the use of the Unified Reporting tool
• Demonstrate the use of the Dialed Number Analyzer
• Explain the function of Cisco Unity Connection and the various interfaces that are used to access the system
• Describe the components that are required for user call processing by Cisco Unity Connection
• Implement the various features and options that are available to users in Cisco Unity Connection
• Explore Cisco Unity Connection version features and functions
• Use the various applications, tools, and reports that are available in Cisco Unity Connection

PREREQUISITES:

Administering Collaboration Environments does not have prerequisites. However, the following knowledge and skills allow the student to gain the most from the course:

• An understanding of traditional digital PBX systems
• An understanding of basic telephony concepts
• Business-level competence using the Windows operating system
• Business-level competence using different Internet browsers
• Basic knowledge of traditional PSTN operations and technologies, including PBX and voice-mail administration tasks
• The ability to understand, read and speak English in a business and technical context

WHO SHOULD ATTEND:

The primary audience for this course is as follows:

• Administrator
• IT support personnel
• Helpdesk support staff

The secondary audience for this course is as follows:

• Network Engineering Staff

OUTLINE:

Define Collaboration Technology and Benefits

• Define Collaboration Benefits
• Describe On-Premise, Cloud, and Hybrid Deployments
• Describe On-Premise Collaboration Deployments
• Describe Cisco's Collaboration Endpoints
• Describe Cisco Collaboration On-Premise Edge Solutions
• Describe Cisco's Collaboration On-Premise Conferencing Solutions
• Describe Cisco Cloud Services

Administering Initial Parameters for Cisco Unified Communications Manager

• Understand the On-Premise Collaboration Deployment Models
• Describe The Cisco Unified CM Cluster Services
• Define Network requirements for Collaboration
• Define Network Services for Collaboration
• Navigate Cisco Unified CM
• Discovery 1: Configure Cisco Unified Communications Manager Initial Parameters
• Explore Cisco Unified CM Groups
• Discovery 2: Configure the Cisco UCM Core Systems Settings

Exploring Endpoints and the Registration Process

• Identify Cisco Endpoint Solutions
• Explore the Boot up Process of an Endpoint
• Describe Power Over Ethernet
• Discovery 3: Configure an Access Switch for an Endpoint
• Describe IP Network Settings
• Discovery 4: Deploy an IP Phone Through Auto and Manual Registration
• Discovery 5: Administer Endpoints in Cisco Unified Communications Manager

Managing Users in Cisco Unified Communications Manager

• Analyze Cisco UCM Users Types and Settings
• Describe Methods for Authenticating Cisco UCM Users
• Discovery 6: Create Local User Accounts
• Discovery 7: Adding Users in Cisco Unified Communications Manager

Describing a Basic Dial Plan

• Describe the Concepts of a Dial Plan and Call Routing
• Describe Elements of Call Routing
• Explore Digit Manipulation and Translation Patterns
• Discovery 8: Create a Basic Dial Plan

Describing Class of Service

• Explore the Concepts of Class of Control
• Discovery 9: Explore Partitions and Calling Search Spaces
• Discovery 10: Explore Private Line Automatic Ringdown (PLAR)

Enabling Endpoints and Features

• Configure a Cisco Jabber Endpoint in Cisco UCM
• Discovery 11: Implementing Common Endpoint Features (Configuring Hunt Groups and Call Coverage) Explore Mobility
• Discovery 12: Implement Mobility

Implementing Media Resources in Cisco Unified Communications Manager

• Media Resource Overview
• Media Resource Selection and Access Control Audio and Video Conference Bridge Devices
• Audio and Video Conference Bridge Integration Options
• Discovery 13: Configuring Media Resources

Reporting and Maintenance

• Explore the Troubleshooting Process
• Describe Reporting and Maintenance Tools
• Describe the Cisco Real-Time Monitoring Tool
• Discovery 14: Use Reporting and maintenance Tools

Describing Cisco Instant Messaging and Presence

• Describe Cisco IM and Presence Features and Architecture
• Clustering
• Describe Cisco IM and Presence Components and Communication Flows

Enabling Jabber

• Cisco Jabber Deployment Modes
• Discovery 15: Deploy an On-Premise Cisco Jabber Client for Windows

Configure Unity Connection Integration

• Overview of Cisco Unity Connection Integration
• SIP Integration
• Typical Integration Mistakes Integration Considerations
• Discovery 16: Configure the integration between Cisco Unity Connection and Cisco UCM
• Discovery 17: Configure Voicemail Users

Configuring Cisco Unity Connection Call Handlers

• Call handler Overview
• System Call Handler
• Caller Input
• Operator Call Handler
• Goodbye Call Handler
• Directory Handler
• Interview Handler

Troubleshooting Cisco Unity Connection

• Overview of Cisco Unity Connection Troubleshooting Options
• Integration Troubleshooting Tools
• Cisco Real-Time Monitoring Tool
• Discovery 18: Troubleshoot Cisco Unity Connection

Discovery Labs

Discovery 1: Configure Cisco Unified Communications Manager Initial Parameters

• Task 1: Activate Services
• Task 2: Verify Settings

Discovery 2: Configure the Cisco UCM Core Settings

• Task 1: Configure Cisco Unified Communications Manager Group
• Task 2: Configure Phone NTP Reference
• Task 3: Configure Configure Date/Time Group
• Task 4: Configure Device Pools
• Task 5: Configure Feature Control Policy

Discovery 3: Configure an Access Switch for an Endpoint

• Task 1: Configure Voice and Data VLANs on the Switch
• Task 2: Verification of VLANs and Power Usage

Discovery 4: Deploy an IP Phone Through Auto and Manual Registration

• Task 1: Add a Phone Manually
• Task 2: Add a Phone using the Bulk Administration Tool
• Task 3: Create Universal Templates for Auto-registration
• Task 4: Add a Phone using Auto-Registration
• Task 5: Test and Use UnifiedFX PhoneView

Discovery 5: Administer Endpoints in Cisco Unified Communications Manager

• Task 1: Applying Phone Configurations
• Task 2: Add Line Buttons to Phones
• Task 3: Change Softkeys
• Task 4: Configure Speed Dials and Abbreviated Dials
• Task 5: Implement Native CUCM Presence

Discovery 6: Create Local User Accounts

• Task 1: Create New Local Users
• Task 2: Create a New Credential Policy for End Users

Discovery 7: Adding Users in CUCM

• Task 1: Change the Configurable Options for End Users
• Task 2: Assign Users to the Registered Phones
• Task 3: User Verification – Self Care Portal

Discovery 8: Create a Basic Dial Plan

• Task 1: Configure Route Groups
• Task 2: Configure a Route List
• Task 3: Add Route Patterns
• Task 4: Configure a Translation Pattern
• Task 5: Configure External Phone Number Masks
• Task 6: Configure Route List to Use the External Phone Number Mask
• Task 7: Configure Call Blocking with Route Patterns

Discovery 9: Explore Partitions and Call Search Spaces

• Task 1: Configure Partitions
• Task 2: Configure Calling Search Spaces
• Task 3: Assign Partitions and Calling Search Spaces using the Traditional Approach
• Task 4: Assign Partitions and Calling Search Spaces to Route Patterns and Gateways
• Task 5: Configuring the Line/Device Approach
• Task 6: Assign Calling Search Spaces using the Line/Device Approach Task 7: Using the Bulk Administration Tool Update Capabilities

Discovery 10: Explore PLAR

• Task 1: Configure Partitions and Search Spaces for PLAR
• Task 2: Configure SIP Phone for PLAR

Discovery 11: Implement Common Endpoint Features (Configuring Hunt Groups and Call Coverage)

• Task 1: Create a Line Group
• Task 2: Create a Hunt List
• Task 3: Create a Hunt Pilot
• Task 4: Test Call Distribution
• Task 5: Configure Final Forwarding
• Task 6: Configure Call Queueing
• Task 7: Configure Call Pickup Groups
• Task 8: Configure Call Park
• Task 9: Configure Directed Call Park

Discovery 12: Implement Single Site Extension Mobility

• Task 1: Configure Extension Mobility
• Task 2 Enabling Unified Mobility

Discovery 13: Configuring Media Resources

• Task 1: Third-Party SIP Phone Configuration Procedure
• Task 2: Activate Services and Media Resource Availability
• Task 3: Configure Meet-Me Directory Numbers
• Task 4: Configure MRGs and MRGLs

Discovery 14: Use Reporting and Maintenance Tools

• Task 1: Run Reports Through Unified Reporting
• Task 2: View Server Data Through RTMT
• Task 3: Analyze Call History Using CDR Analysis and Reporting

Discovery 15: Deploy an On-Premise Cisco Jabber Client for Windows

• Task 1: Configure a SIP Trunk to Cisco IM&P
• Task 2: Add Cisco Services Framework Device
• Task 3: Create UC Services and Service Profile
• Task 4: Configure End-User Settings
• Task 5: Configure Cisco Jabber Client for Windows

Discovery 16: Configure the Integration Between Unity Connection and CUCM

• Task 1: Create SIP Trunk Security Profile
• Task 2: Create a SIP Profile
• Task 3: Create SIP Trunk to Unity Connection
• Task 4: Create Routing to Unity Connection
• Task 5: Create Voicemail Pilot and Profile
• Task 6: Configure Unity Connection
• Task 7: Test Integration With PhonerLite

Discovery 17: Configure Voicemail Users

• Task 1: Configure Authentication Rules
• Task 2: Define Classes of Service
• Task 3: Configure Holidays and Schedules
• Task 4: Configure Templates
• Task 5: Create New Voicemail Users
• Task 6: Configure Roles to Provide Administrative Access
• Task 7: Configure Caller Input and Alternate Greetings
• Task 8: Configure Alternate Extension

Discovery 18: Troubleshoot Cisco Unity Connection

• Task 1: Prepare for Discovery
• Task 2: Troubleshoot the Integration Between Cisco Unity Connection and Cisco UCM
• Task 3: Troubleshoot Login Issues
• Task 4: Troubleshoot Call Forward Issues
• Task 5: Troubleshoot Unable to Add Mailbox Issue
• Task 6: Troubleshoot Direct Transfer to Voicemai