Implementing Cisco Collaboration Devices (CICD v1.0) is an extended hours 5-day course focusing on providing the skills and knowledge necessary to implement Cisco Unified Communications (UC) solutions. It covers administration of end-user interfaces, telephony and mobility features, and Cisco UC solutions maintenance.
Upon completing this course, the learner will be able to meet these overall objectives:
- Describe the components of a Cisco Unified Communications solution and identify call signaling and media stream flows
- Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Communications Manager IM and Presence Service.
- Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
- Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
- Describe the telephony features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
- Administer users in Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service, and enable the most commonly used features for both applications
- Describe how to maintain a Cisco Unified Communications solution
Prerequisites
The knowledge and skills that a learner must have before attending this course are as follows:
- Working knowledge of converged voice and data networks
- Basic knowledge of Cisco IOS gateways
- Basic knowledge of Cisco Unified Communications Manager and Cisco Unity Connection
Who Should Attend
The primary audience for this course is as follows:
- Network administrators and network engineers
- Cisco CCNA Collaboration candidates
The secondary audience for this course is as follows:
Outline:
- Module 1: Cisco Unified Communications Solutions
- Module 2: Administrator and End-User Interfaces
- Module 3: Call Flows in Cisco Call Control Platforms
- Module 4: Endpoint and End-User Administration
- Module 5: End User Telephony and Mobility Features
- Module 6: Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service
- Module 7: Cisco Unified Communications Solutions Maintenance
Lab Outline:
- Hardware Lab 1: Explore Administrator Interfaces
- Hardware Lab 2: Explore End-User Interfaces
- Hardware Lab 3: Explore Call Flows in Cisco Unified Communications Manager
- Hardware Lab 4: Explore Call Flows in Cisco Unified Communications Manager Express
- Hardware Lab 5: Implement End Users
- Hardware Lab 6: Implement Endpoints
- Hardware Lab 7: Enable Telephony Features
- Hardware Lab 8: Enable Mobility Features
- Hardware Lab 9: Implement End Users and Voice Mailboxes
- Hardware Lab 10: Enable Cisco Unified Communications Manager IM and Presence Service
- Hardware Challenge Lab 11: Provide End-User Support
- Hardware Challenge Lab 12: Generate Cisco Unified Communications Manager CAR Tool Reports
- Hardware Lab 13: Monitor the System with Cisco Unified RTMT
- Hardware Lab 14: (Optional) Back Up Cisco Unified Communications Manager
This course is available for "remote" learning and will be available to anyone with access to an internet device with a microphone (this includes most models of computers, tablets). Classes will take place with a "Live" instructor at the date/times listed below.
Upon registration, the instructor will send along additional information about how to log-on and participate in the class.