Leading Through Relationship-Building Course

This course provides an in-depth exploration of the skills and strategies needed to build strong relationships, encourage collaboration, and support personal and professional growth. Participants develop a solid understanding of relationship-building approaches, emotional intelligence, conflict management, developing others, and methods for strengthening collaboration and teams.

What You Will Learn

• Analyze methods for building strong relationships
• Apply key elements of emotional intelligence
• Evaluate core principles of conflict management
• Assess approaches for supporting the development of others
• Examine strategies for promoting collaboration and team building.

Course Outline

Module 1: Understanding Collaborative Leadership

• Define collaborative leadership and its value in public service
• Identify key traits and mindsets of collaborative leaders
• Explore the differences between hierarchical and collaborative approaches

Module 2: Building Relationships and Trust

• Develop relational intelligence and authentic connections
• Foster trust through transparency, empathy, and accountability
• Understand psychological safety as a foundation for collaboration

Module 3: Communication and Dialogue

• Enhance listening, inquiry, and dialogue skills
• Use inclusive communication strategies to engage voices
• Navigate conflict constructively to strengthen collaboration

Module 4: Facilitating Collaborative Work

• Apply facilitation techniques to co-create solutions
• Use consensus-building and group decision-making tools
• Balance power dynamics to support equitable participation

Module 5: Leading Across Boundaries

• Collaborate across departments, sectors, and stakeholder groups
• Recognize challenges of cross-functional and cross-cultural leadership
• Build networks and partnerships for shared impact

Module 6: Embedding Collaboration in Leadership Practice

• Integrate collaborative approaches into day-to-day leadership
• Align collaboration with strategic goals and organizational change
• Create a personal plan to lead more collaboratively

This course is available for 30 days. You can choose when to start your access period. Once you activate, you will have 30 days to complete it (access the course materials, quizzes, projects and videos). You may request one extension of seven (7) days. Other extension requests will be evaluated on a case-by-case basis. Videos are not downloadable.